Terms and Conditions

Terms and Conditions
02870878171

Welcome to Lets in the Sun

These terms and conditions outline the rules and regulations for the use of Lets in the Sun’s Website and Services.

Lets in the Sun is located at:

82 High Street
Dorking
Surrey
RH4 1AY

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Lets in the Sun’s website
if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice
and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website
and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers
to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client
or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake
the process of our assistance to the Client in the most appropriate manner, whether by formal meetings
of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect
of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law
of Spain. Any use of the above terminology or other words in the singular, plural,
capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using Lets in the Sun’s website you consent to the use of cookies
in accordance with Lets in the Sun’s privacy policy.

Most of the modern day interactive web sites
use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site
to enable the functionality of this area and ease of use for those people visiting. Some of our
affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, Lets in the Sun and/or it’s licensors own the intellectual property rights for
all material on Lets in the Sun. All intellectual property rights are reserved. You may view and/or print
pages from https://letsinthesun.com/ for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from https://letsinthesun.com/
  2. Sell, rent or sub-license material from https://letsinthesun.com/
  3. Reproduce, duplicate or copy material from https://letsinthesun.com/

Redistribute content from Lets in the Sun (unless content is specifically made for redistribution).

User Comments

  1. This Agreement shall begin on the date hereof.
  2. Certain parts of this website offer the opportunity for users to post and exchange opinions, information,
    material and data (‘Comments’) in areas of the website. Lets in the Sun does not screen, edit, publish
    or review Comments prior to their appearance on the website and Comments do not reflect the views or
    opinions ofLets in the Sun, its agents or affiliates. Comments reflect the view and opinion of the
    person who posts such view or opinion. To the extent permitted by applicable laws Lets in the Sunshall
    not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused
    and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this
    website.
  3. Lets in the Sunreserves the right to monitor all Comments and to remove any Comments which it considers
    in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
  4. You warrant and represent that:
    1. You are entitled to post the Comments on our website and have all necessary licenses and consents to
      do so;
    2. The Comments do not infringe any intellectual property right, including without limitation copyright,
      patent or trademark, or other proprietary right of any third party;
    3. The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material
      or material which is an invasion of privacy
    4. The Comments will not be used to solicit or promote business or custom or present commercial activities
      or unlawful activity.
  5. You hereby grant to Lets in the Sun a non-exclusive royalty-free license to use, reproduce,
    edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats
    or media.

Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same
      manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls,
      and charity fundraising groups which may not hyperlink to our Web site.
  1. These organizations may link to our home page, to publications or to other Web site information so long
    as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or
    approval of the linking party and its products or services; and (c) fits within the context of the linking
    party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American
      Automobile Association, AARP and Consumers Union;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect
unfavorably on us or our accredited businesses (for example, trade associations or other organizations
representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed
to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from
the visibility associated with the hyperlink outweighs the absence of link is in the context of general resource information or is otherwise consistent with editorial content
in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as
the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval
of the linking party and it products or services; and (c) fits within the context of the linking party’s
site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website,
you must notify us by sending an e-mail to info@letsinthesun.com.
Please include your name, your organization name, contact information (such as a phone number and/or e-mail
address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site,
and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the
    context and format of content on the linking party’s site.

No use of Lets in the Sun’s logo or other artwork will be allowed for linking absent a trademark license
agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or
use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular
link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also
reserve the right to amend these terms and conditions and its linking policy at any time. By continuing
to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact
us about this. We will consider requests to remove links but will have no obligation to do so or to respond
directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness
or accuracy; nor do we commit to ensuring that the website remains available or that the material on the
website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify
and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any
page on your Web site or within any context containing content or materials that may be interpreted as
libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or
other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)
are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or
in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort
(including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge,
we will not be liable for any loss or damage of any nature.

Booking Terms and Conditions

The following Booking Conditions together with the General Information contained on this website form the basis of your contract with Lets in the Sun. Please read them carefully as they set out our respective rights and obligations.

[In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We” and “us” means Lets in the Sun Ltd. All bookings are made subject to these booking conditions. The following Booking Conditions together with the General Information contained on this website form the basis of your contract with Lets in the Sun. Please read them carefully as they set out our respective rights and obligations.

[In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We” and “us” means Lets in the Sun Ltd. All bookings are made subject to these booking conditions.

  1. Making your booking

Bookings can be made by completing the online enquiry form and following the on-screen instructions or by contacting us direct by telephone or by email.

Once you have received your booking form and paid your booking deposit please contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 2 working days of our sending it out.

Number of persons – Only those persons whose name appears on the Booking Form may use the property. The number of persons (adults and children) must not exceed the number of sleeping places indicated on the website. The substitution of persons during the rental period is forbidden unless previously agreed

Arrivals – We will request from you approximately 21 days prior to your check in advance passenger information including copies of passports, once this information is received your arrival details and key collection information will be sent to you by e-mail.  You will not receive your arrival information without providing this requested information.

  1. Payment

In order to confirm your stay, a deposit of 30% of the full payment (or full payment if booking within 56 days of arrival) must be paid at the time of booking.

This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below.

The balance of the cost of your stay must be received by us not less than 56 days prior to arrival (or at the time of booking if this date has passed). This date will be shown on the booking form. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be payable.

2a Security Deposit Cover.

The cost of any damage or loss to the accommodation or to any items in and/or at the accommodation caused or any service charges incurred by you or any member of your party (for example telephone calls) will be deducted by us from the security deposit at the end of your stay.

If no deductions are required your security deposit will be refunded approximately 14 working days after your departure from the accommodation.

If there is a claim for damages or losses caused by you or your actions, or any service charges incurred by you, exceed that of the security deposit amount, you will be responsible for paying us any additional monies required immediately on request from us. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.

  1. Your contract

A binding contract between us comes into existence when the deposit payment is paid (see clause 2 above). If you cancel after paying the deposit our normal cancellation charges will apply. This contract and all matters arising out of it are governed by English law.

3a. Lets in the Sun Limited act as agents for private property owners, timeshare resorts and holiday resort complexes who act as the principle in your contract.

  1. The cost of your stay

We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking, subject to the correction of errors. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking.

  1. Changes by you

Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £25/€25 may be payable together with any costs incurred by ourselves.

  1. Cancellation by you

Should you need to cancel your stay after the contract has begun (see clause 3 above), the party leader must immediately advise us advising us in writing. Your notice of cancellation will only be effective when we receive it in writing at our offices. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking excluding amendment charges. Amendment charges are not refundable in the event of cancellation.

Period before start of stay within which written/email notification of cancellation is received by us Cancellation charge
more than 8 weeks deposit only
less than 8 weeks deposit + 100% of balance

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.

  1. Insurance

It is strongly recommended that you take out adequate travel insurance. Please read
your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

  1. Changes and cancellation by us

Occasionally, we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. We will endeavour to offer you an alternative should a significant change or cancellation occur.

We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation

Very rarely, we may be forced by “force majeure” (see clause 9) to change or terminate your stay after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.

  1. Force Majeure

We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid.  This is force majeure is in effect only on the country where the property is located.  Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.  In these circumstances we will offer a credit towards a date change of any deposit already paid, if additional fees become available then you the guest will be due to pay any additional charges that are due for different rates.  This credit will be available for 12 months from the original date of booking.

  1. Our Liability to you

10.1. We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.

We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –

(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or
(c) an event or circumstance which could not have predicted or avoided even after taking all reasonable care (see clause 9)

In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.

Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.

10.2. The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided. This will be the case even if the accommodation did not comply with the laws and regulations of the UK which would have applied had that accommodation been provided in the UK.

10.3. *We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your stay.

*Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £35 per person affected as you are assumed to have taken out adequate insurance at the time of booking.

  1. Complaints and problems.

In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

  1. Behaviour.

You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

  1. Special requests and medical problems

If you have any special request, you must advise us at the time of booking. *Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

If you have booked accommodation within a resort then photos are provided to us by the resort and are generic examples and are not the exact accommodation.Please check with us at time of booking.

  1. Passports, visas and health requirements

It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

  1. Prices and Website Accuracy

Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.

  1. Complaints procedure

In the event of any problems you must contact us immediately, plus you undertake to do your best to resolve or minimise the problem in order to avoid any prejudices that could result. You must immediately get in touch with us by telephone on the day of your arrival, confirming your complaint in writing within 24 hours by fax or by e-mail. You are obliged to give us the time necessary to resolve the problem.

Should there be no written complaint supplied as above specified and you leave the accommodation prematurely and without an explicit authorisation by us, you forfeit your rights for a refund of the rental price, unless the terms of this contract have been breached. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.

Please note that if the property you have booked is a private dwelling, there is no standard or categories that are internationally recognised, indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the owner. This is precisely the kind of holiday that we offer: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant would. We cannot however exclude the possibility that these differences can sometimes result in minor inconveniences – due to the special nature of its architecture and of traditions in the area – but which cannot be accepted as complaints.

Owner Terms and Conditions

Company information

Lets in the Sun “LITS” is a UK registered marketing specialist company whose aim is to gain maximum exposure for its clients overseas property should they wish either sell, rent or do both. We do this through our own website www.letsinthesun.com and our numerous affiliate partnerships.

Our aim is to make renting or selling a property as simple, hassle free and profitable as possible.

Service delivery policy  ‘What you can expect from us’

Upon receipt of your full payment and all necessary text, photos, and details of your property we aim to have your property live on our system within 7 working days.

At this stage you will receive an email from our listing department showing you where your property has gone live.  You have 7 days from the receipt of this email to advise “LITS” of any errors or alterations you wish to make to the listing by replying to the email.

Once this notification period has passed the contents of the listings of your property and the prices are considered as accepted by you and accurate.  Should any of the details subsequently change, such as items or services added or no longer available, prices raised or lowered, you must notify us immediately.  Please note any bookings made must be accepted under the advertised conditions.

Once this period has been completed and your advert is successfully live, our advertising service and advertising contract to you our client will be considered as completed.  We will of course continue to offer support and logistical assistance for the period of one year from the date your property goes live on our system for either rentals bookings or sale of the property in question.  The contractual obligation between the parties is now based on a commission paid for all bookings placed or the sale of the property advertised.

Property management conditions.

You agree with us that:

  1. The Property and all services you contract will be provided with reasonable skill and care and that all persons provided or used by you (whether or not employed by you) in connection with the provision of the Property will be appropriately qualified, experienced and capable of competently performing the work or jobs for which they are provided;
  2. The Property will be of a good and clean standard, in good working order and safe for occupation and use by Renters;
  3. The Property and all services you contract will at all times comply in full with all applicable national, local, trade and other laws, regulations and codes of practice (including EU legislation, where applicable) relating to hygiene, fire, safety and other standards for those staying at or using the Property or contracted services and that you have and will at all times maintain in force the appropriate current certificates confirming such compliance; and
  4. You hold and will at all times maintain all necessary licenses, consents and permissions required by applicable national and/or local law in relation to the Property and/or the contracted services.

The property manager agrees to supervise all aspects of the property, including collecting rental payments, handling security deposits, inspect the property on a regular basis and ensure the property is maintained to a rental standard.

The property manager will contact the “owner” before any expenditure is carried out in the property unless there are guests in residence and it will mean relocating the guests or is a health and safety concern.

The “owner” is wholly responsible for Insurance of “the property” and should ensure that it is covered with adequate building, contents and public liability insurance to cover guests.  “LITS” is not liable for any loss or damage to “the property” or its contents, including furnishings however caused and “LITS” will not be responsible to the “owner” or any third party if the “owner” does not have the relevant or current insurance.

The “owner” is responsible for all service charges pertaining to “the property” such as property tax, community fees, electricity, etc.

The “owner” agrees to pay electricity and water bills and internet on a regular basis if the utilities become disconnected “LITS” will deduct any costs from the rental income.

The “owner” shall provide three sets of all keys pertaining to “the property”.  Should three sets not be available then “LITS” shall obtain copies and charge the “owner” accordingly.

The “owner” shall authorise “LITS” via email should the keys need to be passed to a third party.

“LITS” accept no liability for any loss or damage to the property or its contents however caused by 3rd party use.

The “owner” agrees that a “LITS” property management agreement shall be enforce during the period of any rental booking instigated by “LITS”.  In the event of any booking occurring beyond the rental renewal date then the agreement cannot be terminated until the tenant has vacated the property, without the “owner” paying compensation for all associated costs of rebooking the guest into a property of similar or if not available higher standard of accommodation, including any rental fees, plus administration fees and applicable commission charges.

The “owner” agrees to pay any outstanding monies due to “LITS” immediately upon receipt of an invoice.  “LITS” reserve the right to deduct such amounts from any rental fees or other amounts due to “the owner”.

The “owner” agrees to accept the booking arranged  by “LITS” and advise “LITS” immediately of any personal bookings for the property. In the event the “owner” wishes to use the property or stop accepting rentals they will agree to pay any costs in relocating the guests or cancellation fees.

The yearly fees for a calendar year commencement on collection of keys.

The agent will not charge commission to the “owner”; the advertised rates will have commission for other agents.

The weekly rates will vary depending on the season. Fluid pricing means late discounts may be offered up to 25% when necessary.

It is the “owners” responsibility to fulfil all tax obligations and “LITS” advises all “owners” to ensure they pay the relevant income tax to the relevant tax authority.  “LITS” will not be held responsible for the “owner” failing to carry out their tax obligations.

The “owners” shall ensure that all relevant tourist licences and energy efficiency certificates are obtained and the provision of these certificates and licences shall be arranged solely by “LITS”.

Guaranteed Rentals

Where you have contracted with Lets in the Sun your property under a separate guaranteed rental:-

 Lets in the sun will use the property for rental for holiday rentals, and will offer the following services included in the contract at no cost to the owner

Marketing, photography, agency commissions, key collection, inventory checks, cleaning, laundry supply, general maintenance, regular checks

If agreed directly with you Lets in the sun will pay the electric, water and internet bills upon receipt of copies of invoices.  The owner will pay local rates, community fees, and repair to white goods and air-conditioning if they become faulty or breakdown.

Lets in the sun will take a security deposit for any guests

The owner agrees to pay electricity, water and internet bills on a regular basis if the utilities become disconnected Lets in the sun will deduct any costs from the rental income.

The facilities must be maintained in the complex

The failure to provide accommodation for whatever reason will result in immediate cancellation by LITS.  Compensation for relocation of guests will be paid by the owner.  If the property is sold then the owner will be responsible for paying any extra costs to reallocate the rentals pending. If the owner wills to cancel the agreement without the agreement of LITS they will agree to indemnify LITS to cover relocation costs and 12% of the total contract.

The above do not overwrite any conditions in the contract between yourself and Lets in the Sun.

Rental Advertising

“LITS” market and advertise the rental of the Property inventory as per market demands. “LITS” is solely responsible for choosing how, where and when the Property is marketed. “LITS” reserves the right to withdraw the Property from marketing with any of their travel partners if they deems this to be necessary and / or in the best interest of the “owner”. Conversely, “LITS” reserves the right to market the Property with any additional travel partners that they use in the future.  The “owner” agrees that the Property may be marketed using generic photographs and said photographs may not specifically relate to the “owner’s”individual Property.

As part of our generic template all properties are advertised as non-smoking and pets are not allowed.  If you wish this to be revoked, please advise us by email.

The “owner” must block any dates required for their personal use and that of their own guests sending an email to admin@letsinthesun.com.  Confirmation that these dates can be blocked off will be given to the “owner” by email within 72 hours of receipt of the email. The “owner” takes full responsibility in collecting any rental income that may be due for these bookings direct from his / her guests. “LITS” is in no way responsible for the collecting or the handling of this income, unless advised directly by the owner.  If the owner requires “LITS” to contact the guest to take payment for the cleaning and damage deposit then the “owner” will provide to “LITS” with the contact email address and phone number.

For any “owner” bookings  or bookings advised by the “owner” check in time is taken as arrival after 15:00 hours and departure prior to 10:00 unless the “owner” advises us to the contrary.

If “LITS” has already arranged a reservation and this is showing on the “owners” calendar and the “owner” later decides to stay or place a reservation in the property with coincide with the “LITS” reservation, “LITS” will try to assist the owner by relocating the guest to another property or finding an alternative property for the “owner”.  However “LITS” cannot guarantee that this is always possible and the “owner” will be liable for any relocation costs.  Confirmation will be given to the “owner” within 72 hours of “LITS” becoming aware of the conflict of reservations. If “LITS” has placed a reservation into an “owners” property and then the “owner” decides against renewing their agreement, then the “owner” will be duty bound to honour the reservations already placed in their property.

The “Owner” acknowledges their understanding and agreement that block-booking of peak weeks without named guests will not be accepted by the Company. This practice is detrimental to the efficient operation of “LITS”, and also causes problems for potential guests. Any “Owner” found to have block-booked or forward-booked peak weeks to deny “LITS” the ability to market such weeks will have their Agreement terminated without notice, and all Company reservations will be removed from the Property. Such termination of the Agreement will not release the “Owner” from any monies due to the Company, nor will it release the owner from the minimum term of the Agreement.

Any bookings offered but not accepted for whatever reason by the “owner” will be considered as rental income generated by “LITS” for contractual purposes.

The “Owner” will not gain access or enter the Property or give access to the Property to others whilst reservations from “LITS” are in progress.

Should the “owner” advertise the property for sale he must contact “LITS” immediately.  If there is a “LITS” reservation in the property no viewing is to be made during the course of this reservation.

“LITS” reserve the right to reallocate bookings when necessary for complete guest satisfaction.  In this instance revenue will be proportioned appropriately.

The “owner” agrees that property is available to be let to third parties.

All utility bills, maintenance and community fees are excluded and all payment of said bills and fees are the responsibility of the “owner”.  “LITS” cannot control and are not responsible for excessive use of utilities or actions by guests during their stay.  “LITS” request of all guests that they respect all aspects of the property during their stay.

Should the “owner” fail to pay utility bills, keep the property and appliances serviced and maintained and if non-payment of community fees result in facilities within the complex becoming unusable “LITS” is not liable for any loss, direct or consequential, of any income due, or claim for damages or compensation from a rental guest or travel partner and the “owner” will become liable for any costs or compensation incurred.  “LITS” reserve the right to cease advertising this property until such time that the said outstanding bills and fees are paid.

“LITS” will take a security deposit for any “LITS” guests and will repair and replace any broken or missing inventory up to €200 per booking, any additional damage will be claimed through the “owners” insurance.

“LITS” is free from any liability for any and all costs, expenses, solicitor fees, law suits, liability claims and damage in connection with any insurance claim made by the owner or guest.

“LITS” along with its employees, agents and subcontractors will not be held responsible or liable for any personal injury or death of any guest.  The “owner” agrees as per above to have adequate insurance cover.

In all cases the reservation contract exists between the “owner” and the guest.

If the “owner” stores personal belongings at the property, “LITS” shall have no liability for any loss or damage thereof.

Privacy Policy

This privacy policy sets out how ”LITS” uses and protects any information that you give ”LITS”

“LITS” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website or any other service we provide, and then you can be assured that it will only be used in accordance with this privacy statement.

“LITS” may change this policy from time to time by updating our website. You should check this from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2009.

Internal record keeping.

We may use the information to improve our products and services

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Access to sensitive information is strictly limited with full accountability.

 

Information we do not hold

Credit and Debit card details. We will receive credit and debit card details only by prior arrangement with you, and only by telephone, not in writing. This information is entered during the conversation into the fully protected and secure web based application of our credit card payment processor which deletes the information immediately after the transaction is completed. You will receive an immediate confirmatory email not containing confidential details directly from the processor, or if you so request via fax from us. We keep no records of your credit or debit card.

 Sharing your information

“LITS” DOES NOT SELL OR HIRE YOUR INFORMATION TO ANYONE.  We may, at your request or with your consent, pass information to our trusted associates for the purposes of providing additional services

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

if you have previously agreed that we may use your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at admin@letsinthesun.com

You may request details of personal information which we hold about you under the Data Protection Act 1998.  A small fee will be payable. If you would like a copy of the information held on you please write to us at the following address;

Head Office, UK

Let`s in the Sun Limited,

82 High Street
Dorking
Surrey
RH4 1AY

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cancellation.

The property management/advertising contract can be cancelled with 30 days notice by mutual agreement. If the property is sold then the “owner” will be responsible for paying any extra costs to reallocate the rentals pending. If the “owner” wishes to cancel the agreement without the agreement of Lets in the Sun they will agree to indemnify Lets in the Sun to cover costs for any forward bookings that they cannot accommodate.

Upon cancellation of this agreement and final account settlement “LITS” shall make all keys available for collection by “the owner” or their appointed representative.

Refunds & returns policy

Although we pride ourselves on providing a first class service there are situations where a refund is necessary.

We issue refunds if:

The client decides to cancel an agreement within the allotted timeframe
The property listing has not been completed.

On those rare occasions where a refund is required we follow a strict timeline to ensure the company and client is fully aware of the situation at all times.

In the first instance, an agreement to refund the client is stated by letter. This letter will contain the following information (as a minimum):

*The date of the initial payment.

*The amount of the initial payment.

*The reason for issuing the refund.

*The date the refund was agreed.

*The date the refund will be issued.

*The form the refund will take (cheque, credit card reversal, bank transfer)

We endeavour to complete all refunds within 28 days

Where the refund is due to the reasons above we reserve the right to retain a portion of the initial fee to cover administration costs. This amount will not exceed 40% or £175.00 (whichever is the smaller amount) of the total product price and not the price paid. An itemised log of the charges levied in this respect will accompany the balance of refund. Any refund made on a pro-rata basis on 5% per month on a 12 month agreement.  The pro-rata date will be started from the date the refund has been agreed and accepted by both parties.

Force Majeure

We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, government decrees, licensing rules and regulations and all similar events outside our control.  Force Majeure will be considered as reason to temporarily interrupt contracts and or convert contracts to free sale with a 15% commission rate.

Complaints handling procedure

Overview:

In situations where a client is unhappy or dissatisfied with the service provided by “LITS” they may file a complaint with the company, either via email or in writing, up to six months after the cause has been identified. Our internal complaints handling procedure is set out below.

1: Definitions:

1.1: The ‘Company’ refers to Lets in the Sun Limited “LITS”.
1.2: The ‘Client’ will be an individual or entity who is or has been dealing with Company within the previous twelve months.
1.3: The ‘Contract’ refers to the terms of engagement between the Client and the Company relating to the supply of services.
1.4: ‘Services’ means all or any of the services as specified in the contract.
1.5: ‘Third-party’ means any person, firm or company that has been involved with either the Company or the client.

2: Timetable

2.1: The time frame within which an issue should be brought to the Company is eleven months from the date that the agreement was made.
2.2: The Company will respond in writing to any complaint within five business days, confirming receipt of the complaint and indicating who will be dealing with the complaint.

2.3: Within four weeks the Company will send to the complainant either:
* A final response letter offering redress or resolution OR
* A holding response letter explaining why the Company is not yet in a position to resolve the complaint and when further contact will be made (within eight weeks of the original complaint)

2.4: After a maximum of eight weeks have elapsed the Company will send to the complainant either a final response letter indicating what action has/will be taken to resolve the issue.

3: Complaint Handling

3.0: The company will appoint a specific individual to deal with the client on a case by case basis

3.1: A unique complaint reference number will be issued to each complainant upon instigation of any complaint.
3.2: The name of the appointed complaints investigator will be sent to the complainant once appointed.

3.3: The complaints investigator will have full authority to deal with and settle the complaint (offering redress, where appropriate)
3.4: A direct telephone number, email address and physical address will be supplied to the complainant in order to facilitate communication.
3.5: The complainant can, at any time, request that a different complaints investigator be assigned to the case.

4: Settlement and Offers of Redress

4.1: When a complaint has been upheld by the Company, the Company will discuss appropriate redress with the complainant.
4.2: Appropriate redress may not always involve financial redress. Dependent upon the situation the type of redress may include (but is not limited to) a formal apology in writing, an offer to do the work on or in the property without charge or financial redress.
4.3: Where appropriate redress is considered to take the form of a financial payment this may take the form of a partial or complete refund, an agreed amount of financial reimbursement not directly connected to the original contract or an amount of financial redress calculated in view of the original contract.

4.4: Where financial redress is deemed appropriate and has been agreed, it may include a reasonable rate of interest to have no higher rate than the prevailing rate as published by The Bank Of England on the day of settlement.

Customer service contact information

Via Email info@letsinthesun.com

Via Phone:   +44 2870878171

Via Post:

Let’s in the Sun Limited,

82 High Street
Dorking
Surrey
RH4 1AY

Revision of terms of service

We reserve the right to revise the above Terms of Service at any time. Although it is your responsibility to be up to date with regard to changes to the Terms of Service, we will make reasonable efforts to notify you in the event of a significant change.